Tel: 011 660 3723 / 4 or 074 199 7423 | Email: sales@westerngas.co.za | Hours: Mon - Fri 8h00 – 17h00 | Sat 8h00 – 13h00

Frequently Asked Questions

Q: How do I know if my cylinder is empty?

A: Every cylinder will have a Tare Weight (TW) stamped on the side – this is the mass of the cylinder when completely empty). For example, a 9kg might have a Tare Weight of 11.2kg (weight of cylinder when completely empty), plus the 9kg of gas so then the full cylinder’s weight will be 11.2kg + 9kg = 20.2kg. The only reliable way of calculating how much gas in in your cylinder is by weighing the cylinder on a scale.

Q: How long will my gas cylinder last?

Every appliance will have a consumption rating, usually in grams/hour. For example, if a cooker top uses 184g/h, when using a 3kg cylinder you will get 3000g (cylinder capacity) divided by 184g/h (appliance gas consumption) = 16.3 hours of usage.

Q: Is gas cheaper than electricity?

Yes and no, it depends on your application but it’s certainly more reliable! Generally speaking, when using gas for cooking, lighting and heating, gas is more efficient. This will also depend on your appliance’s gas consumption. E.g. an 100cp (candle power) lamp uses 60g/hour, so on a 3kg cylinder you will get 50 hours of usage. With an 11Lt/min  water heater using a 19Kg cylinder you get about 10.85 hours of usage, so if I take a 5 minute shower every day I will get 130 showers, just over a month, costing +- R400.00pm per person.

Q: What is the lifespan of a gas cylinder?

A cylinder will last 10- 25 years depending on the conditions under which a cylinder is kept in. If you own a private cylinder and we fill it, we will check it and repair and maintain it so we know that it leaves our shop in a suitable and safe condition. We have helped customers with cylinders that are 20 years old that are in better condition than some cylinders that are 10 years old. It’s like anything, look after it and it will last.

Q: What is a rouge or illegal gas filler?

A: Rogue gas fillers are people who fill gas bottles without meeting the requirements laid out by the LPG association. There has been much talk of “illegal and rouge” gas fillers in South Africa; it was a particularly hot topic on Carte Blanche in 2014. It has been damaging to the safety and integrity of the gas industry for those who are filling legally. Yes, as a customer you will get a better price per kg, but you are never sure that you will get the correct amount of gas in the cylinder, and the major risk you are taking is that rogue fillers don’t test and maintain the cylinders to ensure their safety. It is also important to note that if something should happen to your property due to an illegal cylinder being faulty, you would not be covered by your insurance company.

Q: Do I need a registered gas installer to install my gas appliance?

If you are installing a fixed appliance (stove, hob, fireplace and or geyser) you will need a registered gas installer to install that appliance. The installer must supply you with a unique QCC no. For any appliance that is not permanent (roll about heater, gas lamp, cooker top) no installer is required. Registered installers all carry a SAQCCGas Registration ID card. It shows you what they look like and what gas work they are qualified to do. It also gives you a unique registration number that you can use to check they are still on the register. Only allow an engineer to work on your gas appliances after you have checked their SAQCCGas ID card. If you have any doubts, check the unique licence number on your installer’s ID card or visit www.SAQCCGas.co.za and check that they appear on the database. If you suspect a person is not registered and working illegally, you should report it to either the Department of Labour or SAQCCGas using the ‘Report’ service. Alternatively contact us on +27 (11) 886 9702.

Q: If I want to change my hob, would the gas canister feeding the appliance have to remain outside, or would it be acceptable to have inside?

A: Yes. But you are only allowed to have one 9KG cylinder in the cupboard that is ventilated.

Q: Do gas appliances have to be installed by a specialist, or can a layman (like my hubby who thinks he can do it all) do the installation?

A: No! It has to be installed by a Registered LPG installer. To find out if your installer is registered please visit http://www.lpgas.co.za/installer%20info/ . If your hubby has already attempted an installation and you’re a bit concerned about just how safe it is – feel free to give us a ring and we’ll come fix what he did

Q: How does one ensure that the service provider hired to install the appliance is certified to do so?

A: You can ask the installer for his LPG license card or you can check if he is registered on the LPG Association’s website – http://www.lpgas.co.za/installer%20info/

Q: If I have a leak or gas smell what do I do?

A: Shut off the emergency valve and close the cylinder. Phone your installer to come have a look and repair it for you

Did you know??

When selling your home, it is now a requirement that you have a gas certificate of compliance (COC) if you have ANY gas appliance installed

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